LOCATION & APPOINTMENTS

Where is Valance Events located?

Our warehouse is located in Condell Park and is available for visits strictly by appointment. The full address for collection is provided upon formal order confirmation to ensure the privacy of our workspace.

What are your hours of operation?
To provide each client with our undivided attention, we do not hold standard retail trading hours. All consultations and warehouse visits are scheduled by appointment only.



ORDERING & TIMELINES

What is the notice period for placing an order?

Bespoke Gifts: We require a minimum of 1–2 business days for gift orders. For urgent requirements, please contact us directly via SMS or Instagram to confirm our current capacity.

Event Styling: To ensure meticulous preparation and the sourcing of custom elements, bookings should be finalized at least two weeks prior to your event date. Requests made within this fourteen-day window may be subject to a priority "Rush Fee" to accommodate expedited logistics.

Can I request changes to my event after booking?

We will always endeavour to accommodate adjustments to your vision; however, changes are subject to equipment and prop availability. Please note that significant modifications may result in a revised cost breakdown to reflect updated materials or labor.



LOGISTICS & DELIVERY

Do you offer shipping or delivery?

We provide personalised delivery services throughout the Greater Sydney region. Due to their delicate nature, our signature stuffed balloons are unavailable for postal shipping. However, our premium magnetic and acrylic gift boxes can be shipped Australia-wide. Shipping fees for these items are calculated based on dimensions and weight and are the responsibility of the client.

CONSULTATION & PAYMENTS

Can you work within a specific budget?

Certainly. We pride ourselves on our ability to curate beautiful designs across various price points. Please disclose your intended investment during the initial inquiry so we can tailor a proposal that maximizes your budget.

Is my deposit refundable?

No. All bookings require a 30% non-refundable deposit. This fee secures your event date on our calendar and covers administrative time, design planning, and specialised materials procured specifically for your order.