1. Overview

Valance Events ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

2. Types of Information We Collect

We collect information necessary to plan, manage, and execute events. This includes:

• Identity Data: Name, date of birth, and gender.

• Contact Data: Email address, phone number, and postal address.

• Financial Data: Payment details (processed via secure third-party gateways).

• Sensitive Information: Dietary requirements (which may reveal religious or health info), accessibility needs, or medical conditions relevant to event safety.

• Technical Data: IP addresses, cookies, and usage data from our website.

3. How We Collect Your Information

We collect information primarily through:

• Direct Interaction: When you register for an event, sign up for a newsletter, or contact us.

• Automated Technologies: Cookies and analytics when you interact with our website.

• Third Parties: Ticket platforms (e.g., Eventbrite), corporate partners, or event sponsors.

4. Use of Information

We use your data to:

• Process event registrations and payments.

• Communicate event updates and marketing materials (with an opt-out option).

• Ensure attendee safety (e.g., managing allergies or mobility requirements).

• Automated Decision-Making: We may use automated systems to categorize attendees for seating or workshop allocation. In accordance with the 2024 amendments, you have the right to request information about how these automated decisions are made.

5. Disclosure of Information

We may share your information with:

• Service Providers: Caterers, venues, and AV technicians (only necessary details).

• Sponsors: Where you have provided express consent to be contacted.

• Legal Obligations: If required by Australian law or a court order.

• Overseas Disclosure: We generally store data within Australia. If we use overseas cloud services (e.g., US-based CRM tools), we take reasonable steps to ensure they comply with standards similar to the APPs.

6. Data Security

We implement robust technical and organizational measures, including:

• Encryption: SSL/TLS for data transmission.

• Access Control: Limiting data access to authorized personnel only.

• Data Retention: We destroy or de-identify personal information once it is no longer needed for the purpose it was collected.

7. Your Rights and Access

Under the APPs, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we update or correct inaccurate information.

• Anonymity: Interact with us anonymously where lawful and practicable (though this may prevent event registration).

8. Complaints and Contact

If you believe we have breached your privacy, please contact our Privacy Officer:

Privacy Officer Valance Events Email: hello@valanceevents.com.au Address: Available upon request.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.